A thriving automotive group in Missouri is seeking a highly organized and customer focused Service Advisor Assistant to join their service team in De Soto. This role is the communication bridge between customers, technicians, and advisors, ensuring that every service experience is smooth, transparent, and professional. If you are confident on the phone, comfortable with computers, and can juggle multiple tasks without dropping the ball, this opportunity offers the chance to be part of a family like environment where your contributions directly impact customer satisfaction and department efficiency. You will handle high volume phone calls, assist with scheduling, provide consistent updates to customers, and support service advisors with administrative tasks. This is a role for someone who thrives in a fast paced setting and takes pride in keeping communication clear and customers informed.
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Company Overview
Pettus Automotive is a respected automotive group with multiple locations in Missouri, representing franchised brands including Ford, Chrysler, Dodge, Jeep, and RAM. They are known for their customer centric approach, professional standards, and collaborative culture. They treat their team as their most valuable asset, fostering a family like environment where employees are supported, valued, and given opportunities to grow. Their service department is dedicated to delivering exceptional experiences, and they believe that when customers feel informed, they feel confident.
Key Responsibilities
- Handle high volume inbound and outbound phone calls, providing a professional and courteous first point of contact for service customers.
- Assist with light scheduling of service appointments, ensuring that the shop’s workflow is organized and efficient.
- Provide consistent updates to customers on the status of their vehicles, keeping them informed throughout the service process.
- Communicate clearly and effectively between technicians, service advisors, and customers to ensure accurate information flow.
- Contact warranty companies for claim approvals and documentation, supporting the service team in processing warranty work.
- Enter and update information accurately in service software systems, maintaining reliable records.
- Support service advisors with administrative tasks as needed, helping the team stay organized and focused.
- Maintain a professional and positive customer experience at all times, reflecting the company’s commitment to service excellence.
Qualifications
Candidates must have a strong phone presence and confident communication skills, with the ability to convey information clearly and professionally. Excellent organization and follow through are essential. The ability to multitask in a fast paced environment is required. Computer proficiency is important; experience with customer relationship management or dealership management systems is a plus. A professional attitude and team first mindset are essential. Prior automotive or service department experience is a bonus but not required. A high school diploma or equivalent is preferred.
Benefits and Perks
This full time position offers competitive pay ranging from USD 16.00 to USD 20.00 per hour based on experience. Working with a family like automotive group provides a supportive environment where your contributions are recognized. Employees enjoy a comfortable work environment, comprehensive health benefits including health, dental, and vision insurance, a 401k matching program, paid time off, and opportunities for growth and advancement. Training and development are provided to help you succeed and build a long term career.
How to Apply
Qualified candidates who are ready to be the communication bridge that keeps customers confident and the service department running smoothly are encouraged to apply. Please submit your application through the Pettus Automotive careers portal or as directed. The hiring team is looking for a highly organized, customer focused individual who thrives in a fast paced environment and wants to be part of a team that values its people. If you are confident on the phone, comfortable with technology, and ready to make a difference, we want to hear from you. Apply today to join a company where your work matters, and where you can grow alongside a dedicated team. Your role will directly impact customer satisfaction and help create lasting relationships with every service visit.