There’s an opening for a Bell Captain over at Mandarin Oriental in Taipei. It’s a full-time position, and it’s all on-site. So if you’re someone who’s got experience in hospitality — and especially if you’ve worked in a high-end hotel before — this might be worth a look. The role is pretty hands-on. You’ll be leading the bell team, helping out with guest arrivals, making sure the lobby stays smooth and organized, and taking care of luggage handling. Some long shifts can come up, especially during peak check-in or check-out hours, so being okay with staying on your feet for a while is important. Mandarin-speaking is useful, but not a must. What matters most is that you can handle things calmly, show good leadership, and know your way around guest-facing service.
Responsibilities
- You’ll be running the bell desk team.
- That means setting shift schedules, making sure everyone’s doing their part, and jumping in when it gets busy.
- A big part of the job is helping with luggage — both for check-ins and check-outs.
- You’ll also be making sure any VIPs or large groups are taken care of properly.
- Expect to work with the front office and concierge folks a lot.
- There’ll be daily logs to check, occasional guest complaints to manage, and a lot of running around during peak times.
- It’s not a desk job, that’s for sure.
Requirements and Qualifications
Education
A degree or diploma in hospitality helps, but if you’ve been doing this job long enough, experience speaks louder.
Experience
At least 5 years in a hotel job, and it really helps if at least two of those were in a lead or supervisor role.
Skills
- Team leading
- Time management
- Talking to guests
- Staying calm under pressure
- Problem-solving
- Organizing tasks on the fly
Knowledge
- Bell desk routines
- Handling lost or stored luggage
- Safety protocols
- Group guest coordination
- VIP expectations
- Working with reception and concierge teams
Application Procedure
To apply, download the Job Info app from the Google Play Store. Use the app to complete your application and submit it for this role.