Auto Corner is searching for a personable and organised Automotive Service Advisor to join our long-standing team. This is your opportunity to be the trusted face for our customers, guiding them through the service process for Australia’s favourite car brands. We prioritise family and community, offering a role that lets you build a meaningful career without having to leave home. If you have great communication skills and a passion for helping people, we provide all the training and support you need to thrive.
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Company Overview
Auto Corner has been a big part of the Mackay community for over 30 years, proudly representing Toyota, Mazda, Hyundai, and Isuzu Ute. Our shared purpose is to ‘actively enhance lives’ for our customers, our team, and our local community. We are more than just a dealership; we are a team that values a positive culture, ongoing training, and real career development. When you join us, you become part of a supportive family where your growth and contributions are genuinely valued.
Key Responsibilities
As the vital link between our customers and our skilled workshop team, you will ensure every service visit is a positive experience. Your key duties will include:
- Greeting customers warmly and managing their service experience from the first interaction to the final handover.
- Actively listening to customer needs, scheduling appointments, and providing clear, outstanding communication throughout the entire repair process.
- Preparing accurate quotations, ordering necessary parts, and delivering comprehensive, detailed information to our technicians.
- Effectively explaining repair details and service recommendations to customers in a friendly, understandable way.
- Maintaining exceptional organisation for all work in progress, ensuring timely follow-up and completion.
- Handling general reception duties such as phone calls, emails, and administrative tasks while meeting monthly dealership and manufacturer KPIs.
Qualifications
We are looking for a reliable individual with a great attitude and a heart for service. The ideal candidate will have:
- Excellent customer service skills with a natural ability to connect with people and build trust.
- Strong organisational and communication abilities, both written and verbal.
- A current, valid Class C (Standard) Driver’s Licence.
- While prior experience as a Service Advisor is not essential, a general knowledge or interest in the automotive industry is a definite advantage.
- A team-oriented mindset, a professional demeanour, and a commitment to contributing to our positive workplace culture.
Benefits and Perks
Joining Auto Corner means building a secure future with a respected local employer. We offer:
- An attractive salary 23$ package with a competitive base plus commission structure, rewarding your performance and experience.
- Comprehensive ongoing training and support to ensure your success in this dynamic industry, even if you’re new to the role.
- A stable, local career that allows you to be close to home and your family.
- The opportunity to work with Australia’s favourite car brands as part of a highly skilled and professional team.
- A positive, supportive culture that prioritises your personal and career development within our diverse operations.
How to Apply
If this sounds like the perfect role where you can enhance lives and build a fulfilling career, we would love to talk with you. To apply for the Automotive Service Advisor position, please submit your application via our preferred method as indicated in the original job posting. Tell us why you’d be a great fit for our Mackay team. We look forward to hearing from you and welcoming a new advisor to our Auto Corner family.